If you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt. Refunds will be issued to your original method of payment, or as merchandise credit. Please note that original shipping charges are non-refundable. Antidote will issue a refund for regular priced merchandise that meets the conditions below:
• Returned items must have all original tags attached.
• Returned items must not be worn, damaged, altered, or washed.
• Footwear must not be worn, scuffed, or marked.
• Return and exchange items must include the original packaging intact: shoe box, dust bag, jewelry box, and/or bags.
• All Sale items are Final Sale and cannot be refunded or exchanged.
• No returns will be accepted for all underwear, and beauty products.
• Swimwear returns will not be accepted if hygiene strip is missing.
Orders placed using a promotional discount code can be returned for store credit or exchange only. Offer is not redeemable for cash, is not valid on previous purchases, and can not be combined with any other offers. Offer excludes gift cards. Offer does not include tax.
Returns are free for orders shipped within the U.S. To return an order, please contact firstname.lastname@example.org and you will receive a return shipping label. From there, simply print out the shipping label and affix the label to a package with the items to initiate your return process.
International orders may be returned using any method of your choice, at your expense. We recommend opting for a trackable and insured service, www.antidotestore.us is not responsible for lost returns.
We can only return your item from the address it was originally shipped to. We are not responsible for packages after reaching their destination (this includes freight forwards and other 3rd party shipping companies).
Refunds are issued once the merchandise has undergone a quality control check. Antidote has the right to refuse any returns that do not meet the conditions stated above.
400 NW 26th Street
Miami, Florida 33127
If you wish to exchange an item, we suggest that you place a new order for the item you would like before returning your original purchase to ensure that your exchange item is in stock. Once your return is received, we will process a full refund for the cost of the returned item and an email will be sent with details. To ensure quick and easy international exchanges, be sure to reach out to email@example.com before placing your new order.
Questions ? Please email firstname.lastname@example.org